Field Support Staff

About the role

The Field Support Staff is responsible for managing, maintaining and supporting end‑user assets, both hardware and software, across the organization. The role includes installing operating systems, building standard images, and providing VIP user support on‑site.

Key responsibilities

• Install and configure software such as Office, operating systems, and standard images.
• Set up hardware including PCs, printers, scanners and perform device checks.
• Conduct surveys of workplace assets, users, locations and applications.
• Follow ITIL policies and procedures for end‑user support.
• Prepare reports on support calls and provide VIP user assistance.
• Troubleshoot network connectivity and server issues.
• Perform help‑desk duties, supporting printers, hardware, software and related technical problems.
• Maintain inventory of hardware and software, replace faulty devices and manage partitioning (NTFS/FAT).

Required profile

• University degree in Computer Science, Information Technology or equivalent.
• CompTIA A+, ITIL Foundation, Microsoft 365 and CCNA certifications.
• At least 4 years of desktop troubleshooting experience in a Windows environment.
• Fluent in English and Arabic.

Required skills

• CCNA
• NTFS and FAT partitioning
• PC setup and peripherals
• Printer support
• ITIL Foundation knowledge
• Configuration setup
• Troubleshooting
• Network connectivity
• Server troubleshooting
• OS installation
• Office installation
• Email client configuration