Senior Client Advisor

About the role

Technogym is looking for a Senior Client Advisor to drive sales performance and deliver premium wellness solutions to existing and new customers in the Fitness & Health Club segment. You will act as the face of the brand, building strong relationships and ensuring an exceptional experience at every touchpoint.

Key responsibilities

• Represent Technogym as a brand ambassador for the CLUB segment, upholding premium brand values.
• Manage an assigned portfolio of existing clients and new prospects, delivering consistent sales activity and account coverage.
• Achieve individual sales targets and contribute to overall segment revenue and profit goals.
• Provide impeccable customer service, ensuring client satisfaction and long‑term loyalty.
• Prepare tender documentation and proposal materials as directed.
• Monitor client payments, terms compliance, and resolve complaints, escalating when necessary.
• Maintain accurate customer and leads pipeline in the designated CRM system (e.g., Salesforce).
• Identify upselling, cross‑selling, and new business opportunities within the sector.
• Flag account health risks and support inventory liquidation efforts.
• Share market insights and client feedback to inform product positioning and go‑to‑market strategies.

Required profile

• Proven B2B sales experience in the fitness, health club or wellness industry.
• Strong relationship‑building and negotiation skills.
• Ability to work autonomously while collaborating with the Segment Lead and wider team.
• Excellent communication skills and a customer‑centric mindset.
• Attention to detail and ability to manage multiple accounts and deadlines.

Required skills

• Proficiency with CRM systems (e.g., Salesforce).