Captain Waiter - Souq Waqif Boutique Hotel

About the role

Souq Waqif Boutique Hotel by Tivoli is looking for a Captain Waiter in its Food & Beverage department. The role reports to the F&B Supervisor or F&B Manager and covers supervising the service team, maintaining high standards of food and beverage service and ensuring guest satisfaction according to Tivoli brand standards.

Key responsibilities

• Deliver professional, attentive and personalised food and beverage service, welcome guests and take accurate orders with recommendations.
• Monitor guest satisfaction, handle complaints professionally and escalate unresolved matters to the Restaurant Supervisor or Manager.
• Supervise and coordinate waiters and other service staff, allocate service sections, guide and train new team members and conduct pre-service briefings.
• Coordinate with the kitchen and other F&B departments and promote restaurant offerings and upselling opportunities.
• Keep tables, settings and equipment clean, check order quality and accuracy, and ensure compliance with food safety, hygiene and sanitation regulations.
• Support inventory control, ensure proper billing and accurate handling of guest payments, and communicate guest preferences and dietary requirements to the kitchen.
• Assist with special events, group bookings and VIP dining, and comply with hotel policies, grooming standards and confidentiality obligations.

Required profile

• Previous experience as a Captain Waiter, Senior Waiter or similar in a hotel or upscale restaurant.
• Experience in a luxury hospitality environment is an advantage.
• Good command of written and spoken English; additional languages are an advantage.
• Ability to supervise and motivate a team in a fast-paced environment and to work flexible shifts, including weekends and public holidays.

Required skills

• Knowledge of food and beverage service procedures and restaurant operations.
• Preferred: knowledge of Point of Sale (POS) systems and restaurant billing procedures.
• Strong leadership, communication, teamwork, attention to detail and problem-solving skills.