Customer Service Representative - Vehicle Rentals

About the role

The Customer Service Representative at Al-Futtaim Vehicle Rentals provides exceptional, professional and efficient service to customers, manages their interactions and helps maintain a high level of service quality. The role works closely with other branches and departments to resolve rental concerns.

Key responsibilities

• Serve as a front-line representative, attend calls and queries promptly and meet and exceed AVR customer satisfaction standards.
• Monitor sales daily, weekly and monthly, meet monthly sales targets and aim to raise rental utilization above 80%.
• Follow established procedures, conduct monthly branch audits and recommend process improvements.
• Handle rental queries and complaints within 48 hours, explain insurance policies and contract terms, and follow up on payment dues with receipts.
• Process payments by various methods and update daily branch reports for accounting audits.
• Support the rental team with document control, training and file management.

Required profile

• College graduate with a background in customer service, preferably in a related industry.
• Excellent communication skills, problem-solving ability and flexibility; English and Arabic proficiency is advantageous.
• A Qatar driving licence is preferred.

Required skills

• Proficiency in MS Office applications.
• Basic accounting knowledge.
• Ability to organise and manage several tasks at once.