Telesales Agent – Telecom Products

About the role

We are seeking enthusiastic and results‑driven Telesales Agents to generate sales through outbound calls, promoting telecom products and services while delivering an excellent customer experience.

Key responsibilities

• Handle outbound calls to assigned leads and promote mobile plans, internet packages, and value‑added services.
• Achieve daily and monthly sales targets, including leads, conversions, and revenue.
• Identify customer needs and recommend suitable product and service packages.
• Upsell and cross‑sell to maximize sales opportunities.
• Maintain accurate customer records and sales updates in the CRM system.
• Handle customer inquiries and objections professionally to convert opportunities into sales.
• Adhere to call quality standards, scripts, and compliance requirements.
• Stay updated on product offerings, promotions, pricing plans, and market developments.

Required profile

• Minimum 1 year of experience in telesales, call‑center sales, or direct sales.
• Previous telecommunications sales experience.
• Strong communication, negotiation, and persuasion skills.
• Ability to work in a target‑driven, fast‑paced environment.
• Fluency in Arabic and English.

Required skills

• Proficiency in using CRM systems.
• Proficiency in computer applications.