Food & Beverage Manager

About the role

Sheraton is hiring a Food & Beverage Manager (job number 26145455) for its property on Al Corniche Street in Doha, Qatar. The role covers all food and beverage operations, including culinary, restaurant, beverage and room service, and is responsible for guest and employee satisfaction, standards and financial goals. It is a full-time management position.

Key responsibilities

• Develop and maintain budgets and manage financial, employee engagement and guest satisfaction plans for the Food & Beverage department, keeping costs under control.
• Lead the Food & Beverage team, supervising employees and overseeing day-to-day operations, while acting as a role model and coach.
• Oversee all culinary, restaurant, beverage and room service operations and ensure banquet functions meet or exceed guest expectations.
• Provide exceptional customer service, respond quickly to guest concerns, take ownership of complaints until resolved and drive the brand's service culture across the team.
• Manage human resources activities: set performance standards, conduct timely performance reviews, promote fair treatment and open-door policies, and coach, mentor and train staff.
• Communicate effectively within the department and with supervisors and colleagues, and analyze results to solve problems.

Required profile

• High school diploma or GED, or a 2-year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration or a related major.
• 4 years of experience in food and beverage, culinary or a related field, or 2 years of experience with a 2-year degree.