Front Office Supervisor (Russian Speaking)

About the role

Kimpton Doha, a luxury and lifestyle hotel in the heart of Doha with 283 guest rooms including suites and serviced apartments, is looking for a Front Office Supervisor. You will lead and supervise front office and reservations operations and deliver refined, personalized guest experiences.

Key responsibilities

• Lead and supervise front office and reservations operations to uphold exceptional service standards
• Handle guest reservation inquiries by phone, email and online channels
• Maintain booking systems with accurate rates, availability and guest preferences
• Work with reservations, sales, housekeeping and operations teams to create seamless guest journeys
• Promote premium services, exclusive packages and tailored upgrades to enhance satisfaction and maximize revenue
• Manage multiple high-value reservations and bespoke requests with discretion
• Ensure compliance with brand standards, company policies and responsible business practices

Required profile

• Bachelor's degree or higher qualification in Hospitality Management, Tourism or a related discipline, or equivalent luxury hospitality experience
• At least 2 years' front office experience in a luxury or upscale hotel; supervisory experience preferred
• Fluent English, with Russian highly desirable
• Polished, guest-focused professional who thrives in a fast-paced, high-expectation environment

Required skills

• Strong verbal and written communication in English
• Proficiency in luxury hotel reservation systems
• Solid understanding of revenue optimization principles
• Organizational, multitasking and leadership skills with attention to detail

What we offer

• A competitive salary
• A full uniform
• Room discounts
• Training opportunities