Lobby Lounge Manager

About the role

Sheraton Hotels & Resorts is hiring a full-time Lobby Lounge Manager in Doha, Qatar, covering restaurants, bars and room service. The manager supervises daily operations, supports menu planning, keeps sanitation standards and helps servers and hosts during peak meal periods, while improving guest and employee satisfaction and the financial performance of the area.

Key responsibilities

• Supervise and manage employees, understand their roles and step in for them when absent
• Maintain service and sanitation standards in the restaurant, bar/lounge and room service areas
• Review staffing levels to meet guest service, operational and financial needs
• Lead the food and beverage team, coach and mentor staff, and set clear expectations and goals
• Ensure compliance with food and beverage policies, food handling and sanitation standards, and local liquor laws
• Deliver exceptional customer service, handle guest complaints and collect feedback to drive continuous improvement
• Manage human resources, including performance standards, training, fair treatment and employee retention
• Oversee the financial aspects of the department, including purchasing and invoice payments
• Assist servers and hosts during busy periods and supervise shifts in the absence of the Assistant Restaurant Manager

Required profile

• High school diploma or GED, or a 2-year degree in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration or a related field
• 4 years of experience in food and beverage, culinary or a related profession, or 2 years of experience with a 2-year degree