Room Service Order Taker

About the role

The InterContinental Doha Beach & Spa is hiring a Room Service Order Taker to receive and process in-room dining orders, offering guests a seamless and personalised dining experience. The role involves professional, courteous service, menu recommendations and close coordination with the culinary and service teams to deliver orders accurately and on time.

Key responsibilities

• Receive and process in-room dining orders professionally, efficiently and courteously.
• Assist guests with menu selections, give recommendations and answer questions about food and beverage offerings.
• Maintain knowledge of menus, ingredients, prices, daily specials and promotions.
• Identify upselling opportunities to enhance the guest experience and increase food and beverage revenue.
• Record and process orders accurately using the MICROS point-of-sale system.
• Coordinate with culinary and service teams for timely delivery, and communicate dietary requirements, allergies and special requests.
• Handle billing, guest checks, cash, credit card and room charge transactions accurately and securely.
• Know hotel facilities, restaurant offerings and opening hours to help with guest inquiries.
• Handle guest feedback and concerns professionally, escalating when necessary, and comply with hotel policies, service standards and health, safety and hygiene regulations.

Required profile

• Previous experience as an Order Taker or in a similar food and beverage role, preferably in a luxury hotel.
• Fluency in English is essential; additional languages are an advantage.
• Flexibility to work various shifts, including nights, weekends and public holidays.
• Strong attention to detail, multitasking ability and teamwork spirit.

Required skills

• Good knowledge of food and beverage offerings and service standards.
• Excellent telephone etiquette, communication and interpersonal skills.
• Familiarity with MICROS or similar point-of-sale systems is an advantage.
• Strong upselling and customer service skills.

What we offer

• A competitive salary and benefits.
• Membership of the global IHG family.