IT Manager – Airport Operations Support

About the role

Join one of the world’s most advanced airports as the IT Manager responsible for keeping critical airport systems running 24/7. You will ensure the stability, security, and performance of platforms that support passenger journeys, baggage handling, and airfield activities.

Key responsibilities

• Lead 24/7 support for core airport systems such as the Airport Operational Database (AODB), Baggage Handling System (BHS) and other operations platforms.
• Take full ownership of incidents, guaranteeing system availability, rapid recovery and continuous improvement.
• Personally drive major incident resolution from start to finish, perform root‑cause analysis and implement preventive actions.
• Manage a team of engineers and support staff, fostering a high‑performance culture in a round‑the‑clock environment.
• Oversee live system upgrades (e.g., AMS upgrade) and ensure smooth transition of projects into business‑as‑usual operations.

Required profile

• 8+ years of experience with airport IT systems, specifically AODB and BHS.
• Proven leadership of technical teams operating in a 24/7 setting.
• Hands‑on incident and problem management expertise.
• Background working within internal IT teams rather than solely as a vendor.
• Experience in large‑scale airport operations and exposure to cyber/IT operational processes.
• Ability to thrive under high pressure and manage multiple priorities.

Required skills

• AODB (Airport Operational Database)
• BHS (Baggage Handling System)
• Airport operations platforms
• Incident management
• Problem management
• Cybersecurity fundamentals