Reservation Agent

About the role

Join the Hilton team at Waldorf Astoria Doha Lusail as a Reservations Agent, where you will turn enquiries into confirmed bookings and help maximise hotel revenue. You will work closely with commercial, front office and other internal teams to deliver memorable guest experiences.

Key responsibilities

• Convert enquiries into confirmed reservations, ensuring profitability.
• Maintain strong relationships with VIPs, loyalty members, corporate clients and internal stakeholders.
• Collaborate with Reservations, Groups and all departments to ensure smooth operations.
• Accurately process bookings, maintain data integrity and support occasional front‑office duties.
• Proactively sell rooms, respond to guest feedback and contribute to service improvement.

Required profile

• Excellent interpersonal, verbal and written communication skills with a warm, professional demeanor.
• Strong organisational, time‑management and multitasking abilities, able to work under pressure.
• Self‑motivated, adaptable and able to work both independently and as part of a team.

Required skills

• Proficiency with hotel reservation systems such as OnQ, Delphi and The Lobby.
• Competent use of Microsoft Office applications.