Bell Captain – Luxury Resort

About the role

The Bell Captain leads the bell desk team at Banana Island Resort Doha, ensuring seamless luggage handling and guest transportation while delivering the high‑standard hospitality experience expected by Anantara guests.

Key responsibilities

• Supervise daily bell desk and porter activities, guaranteeing prompt and courteous luggage service.
• Welcome guests, provide assistance, and share information about hotel facilities and local attractions.
• Coordinate guest transportation, including taxis, airport transfers, and valet services where applicable.
• Maintain accurate records of luggage movement and guest requests.
• Train, schedule, and monitor bell team members to uphold service excellence.
• Enforce grooming standards, punctuality, and professionalism of the bell team.
• Handle guest complaints efficiently and escalate when necessary.
• Collaborate closely with Front Desk, Concierge, Housekeeping, and Security teams.

Required profile

• High school diploma or equivalent; hospitality qualification preferred.
• Minimum 2–3 years of experience in a similar bell desk or porter role within a hotel environment.
• Strong leadership and team‑management abilities.
• Excellent communication and interpersonal skills.
• Guest‑focused attitude with problem‑solving capabilities.
• Knowledge of the local area and attractions is an advantage.
• Flexibility to work shifts, including weekends and holidays.

Required skills