Enterprise Cards Specialist – IT Application Support

About the role

Doha Bank is looking for an experienced Senior Specialist to join its IT Application Support team in Doha. The role focuses on supporting, maintaining and enhancing the bank’s enterprise card ecosystem, covering credit, debit and prepaid card platforms, scheme integrations and related processing applications.

Key responsibilities

• Provide Level 2 and Level 3 support for card management systems, handling incidents, service requests and changes.
• Investigate and resolve production issues related to card issuance, activation, transaction processing, settlement and reconciliation.
• Monitor system health, batch runs and end‑of‑day activities; perform root‑cause analysis and implement preventive actions.
• Support the full card lifecycle – issuance, renewal, replacement, blocking and closure – including personalization, embossing and PIN generation.
• Coordinate with Visa, Mastercard, NAPS and other scheme partners for certifications, compliance and system enhancements.
• Manage vendor relationships, ensure timely delivery of fixes and improvements.
• Gather business requirements, prepare functional specifications and support SIT/UAT for card‑related projects.
• Participate in Business Continuity Planning and Disaster Recovery testing for card systems.

Required profile

• Proven experience as a senior specialist in card management or related banking IT domains.
• Strong knowledge of card schemes (Visa, Mastercard, NAPS) and associated compliance requirements.
• Hands‑on experience with incident management, root‑cause analysis and change management processes.
• Ability to work closely with business stakeholders, operations teams and external vendors.

Required skills

• Card management platforms and processing applications
• Card scheme integrations (Visa, Mastercard, NAPS)
• ATM/POS acquiring systems
• PCI‑DSS compliance
• Business Continuity Planning (BCP) and Disaster Recovery (DR) testing
• Incident management (Level 2/3)
• Root‑cause analysis
• Change management
• Functional specification development
• System Integration Testing (SIT) and User Acceptance Testing (UAT)