Guest Experience Expert – Luxury Resort

About the role

The Guest Experience Expert is the front‑line ambassador who ensures every guest enjoys a memorable and seamless stay at Al Messila, a Luxury Collection Resort & Spa in Doha. Working closely with the Rooms & Guest Services team, you will proactively address guest needs, provide local insights and support operational tasks throughout the property.

Key responsibilities

• Deliver a wide range of guest services from check‑in to check‑out, ensuring a personalized experience.
• Process operational requests, complete daily reports and communicate local attractions to guests.
• Respond promptly to guest inquiries and resolve issues in line with brand standards.
• Maintain a safe and clean work environment, follow company policies and protect confidential information.
• Perform physical duties such as standing, walking and lifting items up to 10 lb without assistance.
• Uphold professional appearance, uniform standards and effective communication at all times.

Required profile

• High school diploma or GED equivalent.
• No prior hospitality experience required; training will be provided.
• Ability to work on your feet for extended periods and lift objects up to 10 lb.
• Strong interpersonal skills and a customer‑focused attitude.
• Willingness to work flexible hours, including weekends and holidays.

Required skills

What we offer

• Equal opportunity employment with a diverse and inclusive workplace.
• Opportunity to develop a career within Marriott International’s global hospitality network.